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If you are not completely satisfied with your purchase, we will accept returns for merchandise within 14 days of purchase for most orders (14 days after ship date for online orders). Return shipping costs are the responsibility of the purchaser. Items cannot be returned without a receipt or packing slip. With a receipt, we offer an exchange (Exchanges are in-store purchases only) or refund in the same manner in which the original sale was made for items returned. Cash will be refunded in cash. Credit will be issued on charge sales, and must be credited back on the same credit card used for the purchase. Checks will be refunded as a check from the corporate office within 45 days of the return date. Shipping charges are not refundable. Sale merchandise is not returnable for exchange or refund. Semi Annual Sale items are final sale and cannot be returned. Price adjustments will not be honored. See below for more information.
Merchandise cannot be returned to retail stores for a refund. If you have received an order and are not completely satisfied with your purchase, we will be happy to assist you. Please contact us at (707) 399-3775 or use our contact form on our Customer Service page, and we will provide you with instructions on the return process.
Unfortunately, once a custom order has gone to print and shipped, the order cannot be returned for a refund due to the nature of the product. However, if the order has been printed and there is an error in your wording or customization, we will work with you to fix and reprint the order at a 50% discount.
Keeping this in mind, we strongly recommend the purchase of an electronic typesetter's proof to be able to review the order exactly as it will be printed before it goes to print.