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At Schurman Retail Group/SFP Canada Ltd., operating retail locations doing business as PAPYRUS, NIQUEA.D, Paper Destiny, American Greetings and Carlton Cards, we respect the dignity and independence of our customers and guests and we are committed to providing full and equal access to everyone who visits our stores and website. Here’s what you can expect from us:
We are committed to effectively communicating with our customers and guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels. Our communications, from initial greeting through the sales process and follow up, will demonstrate our commitment to serve customers and guests with disabilities.
We endeavor to develop and update website content using current technologies that afford full and equal access to persons with disabilities. We make every effort necessary to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0 as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.
Companions and guide dogs or other service animals are welcome to accompany customers and guests with disabilities while shopping in our stores. We will also sensitively, respectfully and discretely provide personal assistance when requested.
If we are temporarily unable to offer any special facilities or services that assist customers and guests with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our stores, websites or communications channels.
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:
Schurman Retail Group/SFP Canada Ltd.
500 Chadbourne Road
Fairfield, CA 94533
Email: [email protected]
If you feel that these standards have not been maintained in your situation, please let us know by calling: (707) 428-0200 ext. 3075