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Review by Jude
July 29, 2017
I received excellent customer service by Monica, the store manager at the Oaks Mall (Store 2187 trans. 3888 reg.2 7/26/17). I was upset that the gift card my sons had given me for my birthday could not be used in store, but only online. I asked if the hand bag I had seen online and wanted was available elsewhere and Monica found it, brought it to her store (convenient for me) and honored the coupon that I brought with me.
That is what I call excellent customer service!!! This note is to thank her and praise her professional and pleasant approach to solving my problem, but also to seriously complain that your gift cards cannot be used in stores!!!
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