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Returns

If you are not completely satisfied with your purchase, we will accept returns for merchandise within 60 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the items that are returned. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Sale merchandise is not returnable for exchange or refund. Price adjustments will not be honored. See below for more information.


Return Policy for U.S. Orders

Merchandise cannot be returned to retail stores for a refund. To return an item by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. If you do not have the packing slip, please enclose a note with your name, billing address, order # and order date. You will be responsible for any return shipping charges.

Our return address is:

Papyrus Customer Returns Department
300 Oak Bluff Lane
Goodlettsville, TN 37072

We will refund or credit the value of the item, including taxes. Shipping charges are not refundable.


Return Policy for Canadian Orders

If you have received an order that was shipped to a Canadian address and are not completely satisfied with your purchase, we will be happy to assist you in returning your order for a refund. Please contact us at 1-800-789-1649 or use our contact form on our Contact Page, and we will provide you with instructions on the return process.


Return Policy for Customized Items

Unfortunately, once a custom order has gone to print and shipped, the order cannot be returned for a refund due to the nature of the product. However, if the order has been printed and there is an error in your wording or customization, we will work with you to fix and reprint the order at a 50% discount.

Keeping this in mind, we strongly recommend the purchase of an electronic typesetter's proof to be able to review the order exactly as it will be printed before it goes to print.


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