If you are not completely satisfied with your purchase, we will accept returns for merchandise within 60 days of purchase. Credit will be issued on charge sales. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Sale merchandise is not returnable for exchange or refund. Price adjustments will not be honored.
Return Policy for U.S. Orders
Merchandise cannot be returned to retail stores for a refund. To return an item by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. If you do not have the packing slip, please enclose a note with your name, billing address, order # and order date. You will be responsible for any return shipping charges.
Our return address is:
Papyrus Customer Returns Department
300 Oak Bluff Lane
Goodlettsville, TN 37072
We will refund or credit the value of the item, including taxes. Shipping charges are not refundable.
Return Policy for Canadian Orders
If you have received an order that was shipped to a Canadian address and are not completely satisfied with your purchase, we will be happy to assist you in returning your order for a refund. Please contact us at 1-800-789-1649 or use our contact form at the "Contact us" link below, and we will provide you with instructions on the return process.Contact us ›