Privacy & Security
Updated and effective as of February 8, 2016.
Papyrus collects information online to provide our visitors with a more relevant experience on our web site and to effect transactions through our online store.
Papyrus takes reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us.
Papyrus honors its customers' requests to not receive future marketing communications from Papyrus.
Generally, you may visit the Papyrus website without revealing personal information about yourself. When you visit the Papyrus website, we (or a third-party service we authorize) assign an anonymous persistent identifier to facilitate your visit. We or our authorized third-party service providers may also collect anonymous information when you visit the Papyrus website, including the type of device used to browse our website, the operating system, browser type or IP address, and behavioral usage data. This information enables us to improve our website, tailor our advertising for better relevance, and helps us discover any issues people may have in using our website.
During the process of making an online purchase, we ask for your name, email address, phone number, mailing address and your credit card information or other payment information to complete your order. When you make an online purchase, you can choose to register on our website, in which case and we may use this information to further assist your ordering experience by reminding you of products that were left in your shopping bag or requesting feedback on purchased items. You do not have to register on our website to complete a purchase. In addition, you may be able to submit information such as your name and/or e-mail address through various forms, including, contact forms and e-mail list sign-ups, which we will use to contact you.
Use and Disclosure of Personal Information
Papyrus may use personally identifiable information to provide information and services to you and to allow Papyrus to (i) respond to questions and comments; (ii) analyze and monitor your use of the website and the service; (iii) promote, operate and support Papyrus products and services, including to send you newsletters and periodic promotional materials; (iv) develop a knowledge base regarding its users; (v) process orders; (vi) improve the services and website; (vii) use for internal business purposes; and (viii) for purposes disclosed at the time you provide your personal information.
Papyrus may share relevant personal information that we have collected with third-party vendors in order for them to carry out work on our behalf, such as deploying marketing emails, payment processing or serving targeted advertisements. Third-party vendors are required to hold your personal information in confidentiality, although aggregated or anonymized data may be utilized by third-party vendors for their own usage with our consent. If you do not want us to share your personal information with any third parties, please visit our Email Unsubscribe page and submit your email address there or select the "opt out" box on our online forms, but please understand that such a request will likely limit your ability to take advantage of all of the features and services we offer on the Papyrus website.
If you direct any of your information, including personally identifiable information, to be shared with third parties, such as social media sites, third-party mobile applications, and similar services, Papyrus will have no control over these third-party uses of your information.
Papyrus may disclose specific personal information based on a good-faith belief that such disclosure is necessary to comply with or conform to the law (subpoenas, warrants) or that such disclosure is necessary to protect the users of the website or the public or to otherwise enforce our rights.
Further, in the event Papyrus sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of Papyrus are acquired, consumer information may be transferred as part of the acquisition.
If you would prefer not to have our partners use this data to deliver relevant advertising on other websites, the Network Advertising Initiative provides an opt-out tool for the purpose of opting out of Internet-based advertising by its participating member companies. It is located at the following link: http://www.networkadvertising.org/choices/. If you delete your cookies, use a different web browser, or use a different computer, you will need to renew your opt-out choice.
Do Not Track Signals
Some web browsers allow you to request that websites and advertisers not track you by turning on the "Do Not Track" preference in the web browser settings. In the interest of serving our visitors, we have not set up our website to accommodate the Do Not Track signal as certain functions on most modern websites require some level of tracking ability to be useful to visitors.
Editing Your Personal Information
You can visit papyrusonline.com without telling us who you are or providing us with any personal information. However, during the course of browsing and shopping on the Papyrus website it is possible for you to create a customer account that will allow you to save addresses, item customizations, shopping cart contents, your order history and other personal information that would help make your shopping experience easier. If you ever need to edit your saved personal information, you may log into your customer account and edit your personal information at your own convenience. If you require assistance editing or deleting your personal information, you may contact Customer Service through our Contact Form. If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records).
How We Communicate with You
Papyrus may send communications to you on the basis of the information you provide to us through email or postal mail. You may always specifically request not to be contacted (see Opt-Out Procedures below).
You may always opt-out of receiving future marketing communications from Papyrus by (a) clicking the "Unsubscribe" link at the bottom of the email message, (b) visiting our Email Unsubscribe page and submitting your email address there, or (c) making a request through Customer Service. It may take several weeks to have your name removed from our files depending on how you make your request. Your request not to receive marketing communications from us will not preclude us from contacting you regarding a question we have about your purchase or sending you transactional messages.
The Network Advertising Initiative provides an opt-out tool for the purpose of opting out of Internet-based advertising by its participating member companies. It is located at the following link: http://www.networkadvertising.org/choices/. If you delete your cookies, use a different web browser, or use a different computer, you will need to renew your opt-out choice.
Protect Children Accessing this Web Site
Papyrusonline.com is a general audience website and is not intended for children under the age of 13, and we will not knowingly collect personal information from children under the age of 13. Children under the age of 13 should obtain parental consent before accessing this website.
Links to Third-Party Sites
The personal data record created through your registration with this website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record you should not disclose or otherwise reveal your password to third parties.
Transfer of Information to the United States
While we strive to do our part to protect your personal information, due to the nature of the Internet, the privacy and security of every transmission over the Internet cannot be guaranteed.
We use a secure server utilizing the SSL security to encrypt your personal information. When accessing our customer log-in, account management or checkout pages, your browser should indicate that you have entered our secure browsing zone, where all traffic to and from papyrusonline.com is encrypted. Each web browser offers a different security indicator, although most use the "lock" icon next to the web address—please refer to your browser's help section to learn more. If you do not see any secure browsing indicators, please call our customer service number at 1-800-789-1649 to complete your transaction.
Please note as well that email is not encrypted and is not considered to be a secure means of transmitting sensitive personal information.
Any dispute resolution will be conducted in arbitration. Your access and continued use of our website signifies your explicit consent to these terms.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to customerservice[at]papyrusonline.com. In your request, please specify that you want a "Your California Privacy Rights Notice". Please allow at least 30 days for a response.